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Sheersox Cubano Executive
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Returns Returns
Return Policy


Sheersox
13280 Northwest Freeway, Suite F201
Houston, TX 77040
Telephone: 713-585-6113

REFUNDS
Due to state health and hygiene regulations, all orders are non-refundable and non-exchangeable.  If your socks are defective or were shipped in error, please notify us immediately for a return authorization.  Shipping charges are non-refundable. Any item that is returned for exchange or refund must be repacked and returned in their original condition and received within 7 days of receipt.

Items contaminated by tobacco smoke or not in a clean condition are not accepted. We reserve the right to charge a 15% restocking fee on items returned in exchange for different styles or refund. Please note that our exchange/refund policy is to protect our customers and to keep our prices low.

Please inspect your order immediately upon receipt. If you are dissatisfied with the goods you have ordered or they are defective, Sheersox will exchange them or give you a full refund, provided that you return them to us at your cost within 7 days in their original packaging and condition which means unworn, unwashed, and with all labels intact.

RETURNS PERIOD & CHARGES
Maximum 7 days from date of delivery.

Please allow 10 days for delivery and acceptance of returned goods.

THERE ARE NO REFUNDS ON SHIPPING CHARGES.


RETURNS NOTIFICATION
You can advise Sheersox you are returning goods by email via philip@sheersox.com

Please include the following details:
1. Your order number (find this at the top of your invoice)
2. Product code - see invoice
3. Your name, address, and a contact telephone number


RETURNS PROCESS & INSURANCE
To insure credit for your returns or exchanges, please perform the following:

1. Contact Sheersox through either email or via telephone at 713-585-6113 for a Return Merchandise Authorization (RMA) Number. Your return must be received by Sheersox within 7 days from the date the RMA number is issued. Also see above RETURNS NOTIFICATION.

2. IMPORTANT - It is best to insure your package so in the event of it is lost in transit you will be able to claim for your losses against the post office. We recommend that you return goods using an insured, traceable method, clearly marking your package RETURNED GOODS to avoid delays at Customs. Please retain shipping documentation so in the event that your postal carrier loses the package you will be able to submit a claim.


3. To insure that an exchange can be made or that a credit can be issued, all items must be returned in original condition, as determined by Sheersox. All manufacturer's tags, brand attachments, price tags, as well as all product materials and information, etc. must be in original, unaltered condition.

SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.

4. Pack all items to be returned in a sturdy shipping carton. You may use the original shipping carton, if you wish, only if it is not damaged and in sturdy condition. Print the RMA number on the top of the shipping carton. Ship the returned items back by the most convenient means.  We strongly suggest that you ship using an insurable method. Please enclose a copy (you should keep the original) of your sales receipts along with a note explaining exactly the reason for the return.

5. You must ship your return or exchange to the following address only:

Sheersox
13280 Northwest Freeway, Suite F201
Houston, TX 77040
USA

6. Credit for returns are normally processed within 14 business days from the date we receive the merchandise. Credit will be applied to the credit card used when the original order was placed or we may issue you a refund check as we deem appropriate. In the event your order was paid by check or money order, a refund check will be mailed to you at the address to which we shipped the order.

7. Sheersox is not responsible for merchandise damaged by customer misuse or disregard, or by failure to follow washing and/or cleaning instructions.

8. We will advise you by email as soon as we receive your return and process your request for either a refund or replacement as quickly as possible - definitely no later than 14 days from our receipt.

9. Sheersox will inform you as soon as the refund has been processed.

10. Sheersox cannot be held responsible for packages that are lost in transit when being returned, they are the sole responsibility of the customer as is any return shipping cost, insurance, etc.

If you would like further information on our returns policy please either call us at 713.585.6113 or e-mail philip@sheersox.com

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